Quality Management & Customer Service

With over ten years in management and coalface experience in Quality Management and quality issues, combined with six years experience in teaching Quality Management at the Masters level, Access Academix is well placed to provide the services that you require in “Quality” and “Customer Service” including:

CustomerService

Training

Definitions of Quality   History of Quality Management
Quality Control Basic Statistics
Quality Assurance   Continuous Quality Improvement
Deming, Crosby, Juran  ISO 9000 series
Total Quality Management   Tools of Quality Management
Customer service  The quality manager

Consultancy

Customer Complaints Document Control
Quality Manuals/Documentation Staff Training
Strategic Planning Writing a Quality Manual

Laboratory Management

The Pathology Laboratory

ISO 17025 Quality Manual & NATA
Handling NATA Inspections  

Call Dr Geoff today to discuss your needs (03) 9812-7280